值班经理工作报告[1]
黄河明珠大酒店值班经理工作报告
日期：值班时间：姓名：总入住数贵宾住房维修房及原因查房情况其他情况营业情况检查★18:0021:006:407:40为重点关注区域，须在现场出租率团队住房店请房号会议住房自用房号房务部★团队、会议抵、离时须在现场房务中心中餐晚餐雅座合计桌付费桌数检查项目时间检查项目时间本人到达VIP是否有提前用餐员工出勤菜肴准备情况问题记录店请桌数二楼散台桌数宴会厅桌/人数2楼雅座多一桌/人数中厨房多三桌/人数宴会厅仪表仪容西餐晚餐合计：人住宿人数3楼雅座服务质量团会人数多一卫生促销店请活动人数多三菜肴质量其他人数4楼雅座VIP用餐餐饮部营业台海鲜池员工餐调音室休息室餐具库项目、时间及情况记录早餐情况餐厅时间用餐检查检查项目14楼办公区后院垃圾站员工车棚地下车场员工更衣室西北员工通道员工卫生间通员工餐楼道二至四客卫工程部（地下）公共项目区域及设施、卫生、安全及其他情况时间时间检查项目楼体亮化前车场前厅大堂前厅客卫消防电梯间各个楼层走廊东北侧楼梯东南侧楼梯西南侧楼梯时间检查情况记录保安值班及安全工作厨房班后收尾检查检查检查二楼洗碗间项目时间厨房“√”初加工间原料库西餐厨房面点厨房所有雅座餐饮值班签字保安签字情况记录工程值班、设备及系统运行及故障各部门出勤、违纪违规情况客人意见征询、投诉、表扬情况各种巡检制度执行情况员工突出表现明日会场、接待准备情况本班遗留问题及意见、建议总经理阅批：存档：所有问题必须向问题所在部门的部门经理或二级经理或值班、现场负责人沟通、通报并反馈处理意见、措施上一班遗留问题处理
扩展阅读：值班经理报告
ManageronDutyReport
值班经理报告
Date/日期ManageronDuty/值班经理Basement2/地下二层行政区域/停车区域AreasNeedtobeChecked检查区域StaffEntrance/员工入口ConstructionSite施工现场ConstructionProgress施工进度HousekeepingOffice客房部办公室PlantRooms/设备间Storehouse仓库PublicAreas/公共区域Corridors/Walls/走廊/墙壁Stairs/楼梯Directions/指示牌FireExit/安全通道FireExtinguisher/灭火器Lightings/灯光Extractor/通风Lane/车道Others/其它Locked/Lightsoff/ACoff门上锁/熄灯/空调关闭Inorder/状态良好Locked/Lightsoff/ACoff门上锁/熄灯/空调关闭Clean&tidy,ingoodcondition/整洁，状态良好Clean&tidy,ingoodcondition/整洁，状态良好Clean&tidy,ingoodcondition/整洁，状态良好Clean&tidy,ingoodcondition/整洁，状态良好Inorder/状态良好Inorder/状态良好Conditions标准Doorshut/门关闭Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防规范和酒店要求Yes/NoActionTaken采取措施√/xOffexceptemergencylightings处于关闭状态，应急灯除外Inorder/状态良好Inorder/状态良好GroundFloorParkingArea/一楼停车区域AreasNeedtobeChecked检查区域ConstructionSite施工现场ConstructionProgress施工进度StaffCanteen员工餐厅Lightings/灯光Lane/车道Others/其它FrontEntrance/酒店前门AreasNeedtobeChecked检查区域ConstructionSite施工现场ConstructionProgressConditions标准Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防规范和酒店要求Yes/NoActionTaken采取措施Locked/Lightsoff/ACoff门上锁/熄灯/空调关闭Inorder/状态良好Inorder/状态良好Conditions标准Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防规范和酒店要求Yes/NoActionTaken采取措施√/x√/x施工进度FlagPole/旗杆Lightings/灯光OutwardappearanceoftheBuilding/酒店楼体外观Ad&LightBox/广告牌，灯箱SecurityGuard/保安Stairs/楼梯MainEntranceDoor/大门PlaceMat/防滑地垫GeneralLooking/总体感官Others/其它BackEntrance/酒店后门AreasNeedtobeChecked检查区域ConstructionSite施工现场ConstructionProgress施工进度Lane/车道LaneforDisabled残疾人通道LobbyArea/大堂区域AreasNeedtobeChecked检查区域ConstructionSite施工现场ConstructionProgress施工进度Lightings/灯光BackgroundMusic/背景音乐Smell/气味Floor,Wall,Furniture地面，墙壁，家具StaffonDuty/值班人员状态AC&Extractor空调和通风LiftLandingArea/电梯厅Elevator/电梯轿厢Office/办公室FrontDesk/前台GreenPlants/绿色植物LobbyLounge大堂酒吧Others/其它Level2th/2楼西餐厅AreasNeedtobeChecked检查区域ConstructionSite施工现场Conditions标准Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防规范和酒店要求Yes/NoActionTaken采取措施NightSystem/夜班状态Off/关闭Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition整洁，状态良好InlinewithServiceStandards/符合服务标准Inorder/状态良好Clean&tidy,ingoodcondition/整洁，状态良好Clean&tidy,ingoodcondition/整洁，状态良好Clean&tidy,ingoodcondition/整洁，状态良好Clean&tidy,ingoodcondition/整洁，状态良好Fresh/鲜活Clean&tidy,ingoodcondition/整洁，状态良好Conditions标准Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防规范和酒店要求Yes/NoActionTaken采取措施Clean&tidy,ingoodcondition/整洁，状态良好Clean&tidy,ingoodcondition/整洁，状态良好Conditions标准Inlinewithfiresafetyrules®ulations/hotelrules®ulations/符合消防规范和酒店要求Yes/NoActionTaken采取措施Inorder/状态良好Patrolling/巡视Clean&tidy,ingoodcondition/整洁，状态良好Inorder/状态良好Inorder/状态良好Inorder/状态良好Inorder/状态良好Inorder/状态良好Inorder/状态良好√/x√/x√/xConstructionProgress施工进度Lightings/灯光BackgroundMusic/背景音乐Smell/气味Floor,Wall,Furniture地面，墙壁，家具StaffonDuty/值班人员状态AC&Extractor空调和通风Office/办公室GreenPlants/绿色植物Others/其它Floors26th-32th/26至32楼层AreasNeedtobeChecked检查区域Lightings/灯光BackgroundMusic/背景音乐Smell/气味Corridors/Walls/走廊/墙壁PantryRoom/工作间PlantRoom/设备间Others/其它Floors33th/33健身房Lightings/灯光Smell/气味Floor,Wall,Furniture地面，墙壁，家具GreenPlants/绿色植物AC&Extractor空调和通风Gates/栅栏门NightSystem/夜班状态Off/关闭Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition整洁，状态良好InlinewithServiceStandards/符合服务标准Inorder/状态良好Clean&tidy,ingoodcondition/整洁，状态良好Fresh/鲜活Conditions标准Inorder/状态良好Off/关闭Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition/整洁，状态良好Locked/门上锁Locked/门上锁Yes/NoActionTaken采取措施√/xInorder/状态良好Fresh&Pleasant/清新宜人Clean&tidy,ingoodcondition整洁，状态良好Fresh/鲜活Inorder/状态良好Locked/门上锁Safety&SecurityControlRoom/消防监控中心StaffonDuty/值班人员LogBook/值班记录GeneralEnvironment总体环境Others/其它InlinewithServiceStandards/符合服务标准Wellrecorded&Kept/详细记录并保存Clean&tidy,ingoodcondition/整洁，状态良好StaffNamesonDuty/各部门当班人员姓名HousekeepingCaptain/客房部领班：Receptionist/前台接待：SecurityGuardinMonitorCentre/监控中心保安员：Engineer/工程部维修工：Talkwith2StaffandgettheirFeedbacks&OpinionsonHotelManagement/征求2名酒店员工对于酒店管理的意见1.GoodPoints/优点________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________2.AreasNeedtobeImproved(Complaints)/建议改进的方面(投诉)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________TalkwithGuestandgettheirFeedbacks&OpinionsonHotelManagement/征求宾客对于酒店管理的意见1.GoodPoints/优点________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________2.AreasNeedtobeImproved(Complaints)//建议改进的方面(投诉)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Occupancy/出租率TotalRoomsHandoverUp-to-date/酒店房间总计Completedby/值班经理签名:Time/时间：
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《值班经理工作报告[1]》
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