餐厅经理工作总结

餐厅经理工作总结

餐厅经理工作总结

Goodmidday!Aboveall,makeaselfintroductiontoeverybody,Icall×××,itisthesellingmanagerofdining-roomofthefourseasons,nowIoneselftheworkingcircumstancethat7monthscometomakesareport.One,afterfulfillingdutycircumstancetoholdapostfromMarch4,201*,beforeafewmonths(3,4,inMay)basicallybetoassistrestaurantmanagertodothedailyinteriorofgoodantechambertosupervisework,hindafewmonths(6,7,8,inSeptember)theaccreditoftheneedbecauseofthejobandleaderandtheneedthatoneselfadmits,thesalethatbasicallyisinchargeofdining-roomofthefourseasonsworks.Runsaleofinsideandoutsidefromantechamber,from“ZunLinrightplumtheconcertof”arrivesheart-stirringAsiancup,arriveagainfromAsiancupkinghumbleconcert,arriveagain“perfect”,stadiumwasheldaseriesofactivity,dining-roomofthefourseasonsalsoisinlikewiseofthemarketdozengoalloutbelow,liftedmanagementclimax.Reviewtheworkthattheseafewmonthscometo,basicallyhavethefollowingsides:1,catchstudyeducation,incentiveandstrenuousupfromafterholdingapost,Isupervisetheworkininteriorofbeassignedpersonalresponsibilityforofdining-roomofthefourseasons,majorityofemployeeofdining-roomofunderstandingthefourseasonscomesatthedifferentareasuchasHeibei,Anhui,Hunan,culturelevelandintegratedqualityhaveverybigdifference,professionalskillandserviceconsciousnessarenottall,beaimedatthiskindofstate,Ilisttheinadequacythatmyseesonebyoneillsheet,havecomprehensivesexgroomandspotsuperintendanddirectorguides.Correctwrongadministrativemethod,undertaketheexerciseofpracticeisoperatedexplainingtheoreticallyreaching.Theideaofserviceofthenormativeandcourteoustermthatreceivesinnfromguest,smileandprofessionalmorality,dishtastescollocation,8oldmasteryofaskillortechniquecarryoutthestandardoperatingsequence,passstudy,makeemployeeenhancesservicequality,raisebusinesstoservealevel,haveintoinnwhenguestgreetsound,beforegoingup,canactive,enthusiasticgroundserves,introducehotelgustcourse,whenguestthedothassmoke,theclerkshouldbeshownintimeonsmokecrock.WhenApril,heldskillfacttoholdthecontest,clerkLiXiaojuanwonskillcontestthefirstgoodachievement.Otherclerkcarriesmobilegame,nurturanceagoodconvention,donotunderstandtoask,donotknowgotoschool,askforadviceeachother,alsoacquiredalotofknowledge,mentalviewisbetterandbetteralso,improvedworkefficiency,insufficientistooperatedetailtostillremaintoimprove.2,catchmanagementtobuildZhangLitomakeearlydays,alotofjobsputrestaurantofthefourseasonsintheproblem,mainillnessconsistindoesnothavenormativesystem,stuffisambiguoussystem,afewsystemsundertakefulfillingwaitingwithoutspecificcontroller.Whatleadthroughqualitativecheckministryisdirective,thenotethatsanitationoftheserviceflowoftheswitchtimethatIgivethewallonwholesomejobsystem,soundtoenumerateandcontrollerandeachpost,individualasksstandard,endingworks,undertakespotsuperintendanddirectorguideseverydayexamination,strengthenworkingconsciousnesstoemployee,specificworkresponsibilityhasverygreathelp.Costoflaterperiodcallishigh,cooperatethemanagerconfiguresphonebox,stipulatenexttimelockupthephone,andanyclerksareuniformdonotallowtohitcitywordtowait,putanendtonexttimetomaketheappearanceofcityword.3,thecommunicationthatpaysin-houseclientiscommunicatedsincerelywiththeclient,listentotheirpreciousopinion,beimprovedceaselesslyandcoordinate,theinformationfeedbackthatfeedbackstheclientintimegivesakitchen,belike,sometimesheftofthesmall”thatfrythefleshisnotworthbeautyofAofclientfeedback“,”of“boilingfishisnotquitesweetetc,thesinceritythatpassesaclientFM201*|PES201*|FIFA

feedbacks,plususseriousdiscussion,revise,improvethequalityofdishceaselessly,makeaclientsatisfactory.4,thereceptionthatgrabsdinnerandadministrativeconductpropagandaworkthegoldthatOctoberismarriagebanquetfallisseasonal,makemarriagebanquetplan,extendtoperipheralunitannouncehandbillundertakesvisittingthejob,current,Icarriedonthe5marriagebanquetOctoberworks,theguestthatcomesaheadintroducesallsortsofadvantagesofdining-roomofthefourseasons,rightmarriagecelebrateacompanytoundertakethephoneiscommunicated,publicizehoteldimensionstowaitexternal,plansexgroundisrecievedtobanquethaddonesufficientpreparativework.5,thoroughmarketresearch,cooperatecloselytosellaministry,catchrightLiYanofmarketeconomyleftLintosingduringthemeeting,cooperatecloselytosellaministrytocarryonorganizingcommitteefieldmealofworkereatbox,achievetheboxmealrecordthatreceived10thousandyuan.DuringAsiancup,cooperatejobgivingvendor’sstandtoreachformanytimescooperateinteriormanagementsuperintendanddirectortoguide,passAsiancup,Ifeltgroupspirit,duringkinghumbleconcert,communicatefieldwithorganizingcommitteeleaderformanytimesthehavedinnerofpersonnel,coordinatedishtype,achievetheeatfeethatcollectedmorethan10000yuanforthehotel,arriveagainperfectconcert,carriedonbuffet280peoplehavedinner,80—100ofmarkofitsChinesemealyuanthestandard.6,catchgrouphavedinnertouseeverySaturday,day,ZhouYiandroundphoneofmany30journeyarecommunicatedreachrecieveroundeat,comeroundtotravelatpresentroundconsumptionismostisforceoftravelagent,travelagent,nation,travelagentetc,throughrecievingroundeat,thefirstaddedpersonenergyoflifefordining-room,the2ndreducedcostcostforthekitchen.Usetheopportunitythatwelcomesroundeat,seekadvicefromfeedbackseriously,thefeedbackcountthatmakesgoodnewsworks.Anyhow,inthisordinaryandin7notmediocremonths,Iamexperiencedverydeep,alsofeelatthesametimeoneselfinadequacy,current,themarketoutsidehasnotbeenopenedcompletely,needmetocontinuehard,mygeneraltrieshardtowardtheseafewrespects:1,continuousstudy,raiseoneself,strengthentheintellectualstudyoftheprofessionalknowledgeofthesaleandeachrespect.2,haddoneseriouslywhilethispostworks,developnewclientgroupceaselessly.3,themaintenancethatbecomesveryin-houseclientreachscommunicationjob.4,groundofsexofinaplannedwayarrangesgoodsalejob.5,makematerialofgoodclientstatistic,strengthenconnectionceaselessly,dojobofgoodclientcomplainthandlingandfeedbackinformationwork.6,cooperateahotelcloselytosellaministrytoreceiveeattoreachrecieveaservice.Thankeverybodytoleadvery!Thank!

FM201*|PES201*|FIFA

扩展阅读：餐饮部经理个人工作总结

餐饮部经理个人工作总结

一、履行职责情况

主要是协助餐厅经理做好前厅的日常内部管理事务，后几个月（6、7、8、9月）因工作的需要及领导的信任和自身发展的需要，主要负责酒店的营销工作。回顾这几个月来的工作，主要有以下几个方面：

1、抓学习教育，激励奋发向上

从任职以后，我在君御酒店分管内部管理工作，了解君御酒店员工多数来于河北、安徽、湖南等不同地区，文化水平和综合素质有很大差异，业务水平及服务意识不高，针对此种状况，我把自己所看到的不足一一列出病单，进行全面性的培训和现场督导。纠正错误的管理方法，进行理论的讲解及实践的练习操作。从宾客一进店的规范礼貌用语、微笑服务以及职业道德的观念、菜品搭配，规范八大技能实践操作程序，通过学习，使员工加强服务质量，提高业务服务水平，当宾客进店有迎声，能主动、热情地上前服务，介绍酒店风味菜，当宾客点起烟，服务员应及时呈上烟缸等。在四月份时，举行了技能实操比赛，服务员潭丽燕获得了技能比赛第一名的好成绩。其他服务员通过活动比赛，养成了一个好的习惯，不懂就问，不懂就学，相互求教，也学到了很多知识，精神风貌也越来越好，提高了工作效率，不足的是操作细节还有待改善。2、抓管理建章立制

前期，餐厅很多工作存在问题，主要的毛病存在于没有规范的制度，员工不明确制度，一些制度没有具体的负责人进行落实等。通过质检部领导的指导，我对罗列出卫生工作制度上墙、音响的开关时间及负责人以及各岗位的服务流程、个人卫生要求标准、收尾工作的注意事项，每天进行现场督导检查，对员工加强工作意识，明确工作责任有很大帮助。后期电话费用高，配合高层经理配置电话机盒，规定下班时间将电话锁上，以及任何服务员一律不允许打市话等，杜绝了下班时间打市话的现象。3、抓内部客户的沟通

真诚地与客户沟通，听取他们的宝贵意见，不断改进并协调，及时将客户反馈的信息反馈给厨房，如，有时客户反馈“阿美小炒肉”分量不足，“沸腾鱼”不够香等等，通过客户的真诚反馈，再加上我们认真的讨论、修改，不断地提高菜肴的质量，令顾客满意。4、抓宴席的接待及管理宣传工作金秋十月是婚宴的黄金季节，制定婚宴方案，向周边的单位发放宣传单进行走访工作，目前，我承接了10月份的五场婚宴工作，向前来的宾客介绍餐厅的各种优势，对婚庆公司进行电话沟通，对外宣传酒店规模等，计划性地对宴席接待做好充分的准备工作。5、抓团队用餐

利用每周六、日、一与30多家旅行团电话沟通及接待团餐，目前前来旅行团消费最多的是旅行社、旅行社、国旅、旅行社等，通过接待团餐，第一为餐厅增添了人气，第二为厨房减少了成本费用。并利用接待团餐的机会，认真咨询反馈，做好信息的反馈统计工作。二、未来努力方向

在工作中深感自己的不足，今后我将朝这几个方面努力：

1、不断学习，提高自己，加强销售的业务知识及各方面的知识学习。2、认真做好本岗位工作的同时，不断开发新的客户群体。3、做好内部客户的维护及沟通工作。4、有计划性地安排好营销工作。

5、做好客户统计资料，不断地加强联系，做好客户投诉处理工作及反馈信息工作。6、密切配合酒店销售部接餐及接待服务。

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