餐厅领班年终总结

餐厅领班年终总结

餐厅领班年终总结

BeforeyoucansayJackRobinsonworksintoofficecompanyalreadyoneyearmany,accordingtotheworkingarrangementofcompanydirector,whatbasicallybeinchargeofdining-roomfloorisdailyrunandofthebranchgroomthejob,makecaseof201*yearjobsummaryreportnow,makebriefintroductionwithrespecttotheworkingplan201*.One,officeareaspotmanages1,ceremonycourtesyaskseverydayregularmeetingpracticesrepeatedly,employeeseestheguestwantscourteousterm,receivesilverandareatoseeaservicepersonnelasktoaccomplishdownstageespeciallybreatheouttoanswer,therequirementappliesceremonycourtesytotheeachabitinthejob,superviseeachotherbetweenemployee,progressjointly.2,pairofappearanceappearanceholdtobeforetheclassexamination,appearanceappearanceisunqualifiedpersontherequirementarrangesqualificationrearbutmountguard,appearanceproblemdiscoversonhillockinstantlypointoutmistakessothattheycanbecorrected,superviseformaltotheguestcourtesyapply,employeenurturanceakindofgoodmood.3,severecatchthefixedpositionthatdecidehillockandserviceconsciousness,improveserviceefficiency,inthelightoftheservicepersonnelisinhavedinnerfastigiumwhenundertakebeallocatingedreasonably,boosttheareaofbusyarchivesatanytimeforthecenterwithforemanorencourage,otherpersonnelhisisinchargeofeach,makeclearrespectiveworkingcontent,undertakecooperatingwithdivisionoflabour.4,promoteefficiencyservice,requirementemployeewantstotheguestneedsaserviceonlyundertaketheguestservesisinstantly.5,articlemanagementarrivesfrombigarticlenomattersmallarticleisguestcausticdamagesnaturallyperhaps,everythingaskstoaccomplishhaveZhangKeabide,haveaccordingtocanbebeingchecked,somebodyiscarriedout,somebodyfacessuperintendanddirector,arrivewithsheetperson,sumupsomewhat.6,sanitationrunspublicsection,therequirementprotectscleanpersonneltoseehaveaforeignbodydirtyperhapscontentmustthecleannessonthehorse.Thesurfaceofwholesomerequirementsofaofeacharea,allaroundreachthemensal,ground,anhydrousthatdonothavedirtbesoiled,putorderly,withouttilt.7,havedinnerperiodoftimecomparesconcentrationtoinnasaresultoftheguest,thephenomenonthatoftenmeetsoccurrenceguestqueueup,theguestcanbeshownimpatient.Needpersonnelofforemangroupleadertohadmadethereceptionbeforerecievingaheightprepareatthismoment,expecttimeinordertoreduceaguest,alsoshouldnoticeatableatthesametime,ensurewithoutbyaccident.Dogoodexplanationwork,shortenexpecttime,hadwelcomedeachdeskvisitorseriously,accomplishbusyandnotrandom.8,buffetisdining-roomofficeopensaprojectnewly,forthequalitythatservesintopromotionbuffet,made“factofbuffetservicewholeoperatesprogram“,fartherstandardtheoperationtechnologicalprocessthatbuffetservesandservicestandard.9,builddining-roomcasetocollectasystem,reduceaclienttocomplainodds,collectwhatdining-roomclientwaitsforarespecttoservingquality,charactertocomplain,asimprovementday-to-daymanagementandserviceprovideimportantbasis,dining-roomisallpersonnelundertakesanalyticsumminguptocollectedcase,takeoutasolutioninthelightoftheproblem,makedailyserviceimplementsspecificaimmore,reducedaconstituencycomplainodds.2,employeemanagesdaily1,themaincomponentthatnewemployeeregardsdining-roomaspersonnel,whetherblendinquicklyitisgroup,goodtoadjusttransitionstateofmindservesimmediateimpactqualityandgroupconstruction.Reachdutysituationaccordingtonewemployeecharacteristic,beginspecialsubjecttogroom,thepurposeisthestateofmindthatadjustsnewemployee,faceuptoaparttochange,knowmealindustrycharacteristic.Makenewemployeehasmadesufficientthoughtpreparationinmentally,thoseFM201*|PES201*|FIFA

whobecausetheparttransforms,alleviatedisincommensurateandtheunsatisfactorythatcause,quickenedthepacethatblendsinmealgroup.2,thosewhopayattentiontoemployeegrow,alwayspaycloseattentiontothestateofmindofemployee,therequirementholdsgoodworkingposition,nonskedorganizationemployeeundertakesstudy,assesswithundertakingtoemployee,theexaminationgroomstheeffect,discoverinsufficientplaceismadeupforintime,plantotrytoimprovetogrooming,lookforstaffheart-to-hearttalkeverymonthstodothoughtworkregularly,theworkingconditionthatknowstheirnearfuturediscoverstheproblemsolvesaproblemfromwhich.3,combinativejobisstrengthenedactuallygroom,thepurposeistoimproveworkefficiency,makemanagementmorenormativeandactive.Theformthatcombinesanalysisofdailydining-roomcaseundertakesanalysing,thememberthatmakememberhadbrand-newunderstandingandunderstandingtodailyservice,formedonconsciousnessofdaymuftiWuconsistent.3,theexistenceinthejobisnotworth1,insufficientinworkingprocessdetailischanged,workingarrangementisunreasonable,belowthecircumstancewithmorework,primaryandsecondaryisnotverytrenchant.2,bedeficientinbetweenthebranchcommunicate,oftengivethepresencethattheproblemjustdiscoversafterfinishingsth.3,groominteractivelinkisnotmuchintheprocess,reducedlifeandvigor4,thejobplanned201*1,dogovernmentofveryin-housepersonnel,thesystemisachievedonmanagementstrictandimpartial,divisionoflaborisclear.2,thecontentthatdeepensregularmeetingfurtheronexistingregularmeetingfoundation,promotethedeepnessofdelibrateandrange,buildservicequalityworkshopthosewhobecomeallservicepersonneltocommunicateplatform,learneachother,drawlessonsfromeachother,shareserviceexperience,arousethought3,willgouptoundertakeinnovatingpromotingtotheserviceinthefoundationofexistingservicelevel,advocatecatchservicedetailandhumannaturetochangeaservice,raisethosewhoservepersonneltoenterjobseniority,thefirewoodfulfilthatpromotesaclerkassessessalarystandard,strengthendailyservice,establishexcellentservicewindow,productionservicewindow,thebrandservesinwhatinnovateagainonthefoundationofthebrand.4,onarticlemanagementresponsibilityarrivesperson,haveZhangKefollow,haveaccordingtocanbebeingchecked,somebodyiscarriedout,somebodyissupervised.5,addwhatspendpairofmemberclientsenergeticallytosafeguard.5,theconcoctivethattodining-roomintegralmanagementmanages1,rigorousmanagementsystem,groomwithlaboursystem,delimitcentmakesclearposttoassessorderanddegree,enhanceemployeecompetitionconsciousness,improveindividualqualityandworkefficiency.2,consciousnessofbeneficialofworkefficiencyofthememberthatincrease,strengthencostcontrol,managingexpensesexpenses.Groomthemanagingconventionwithemployeegoodnurturance,reasonablewaitwithreportwithwater,discoverywastesaphenomenon,checkintimeandimplementrelevantpunishmentsystemstrictly.3,strengthentherelationiscoordinatedbetweenthebranch.4,heavyfoodsafetyiswholesome,hadpaideachsafetygovernment.5,beginmuchchannelconductpropaganda,salespromotionactivityandwithperipheryeachcompanycooperateseachother,raisememberrate.

FM201*|PES201*|FIFA

扩展阅读：餐饮领班的工作总结

大厅领班年终工作总结

尊敬的酒店领导，您好，

我是大厅领班赵楠，转眼间入职百亨商务酒店工作已一年多了，七月份根据酒店领导的工作安排，任职大厅领班，主要负责餐厅大厅的日常工作和管理，辞旧迎新，回顾201*年度工作情况作总结汇报，并就201*年的工作展望作简要概述。

一、在服务方面：1、大厅共计十五个台位，分为一、二、三、四区，平均每区的服务员盯四张台。共七名员工，每天安排上早餐一的名，值班的一名，机动帮忙的一名，其余的保持正常的人员配置。

1、礼节礼貌培训，要求员工见到客人要礼貌用语，有问好声，把礼节礼貌应用到工作之中，员工之间相互监督，共同进步。

2、班前坚持对仪容仪表的的检查，仪容仪表不合格者要求整理合格后方可上班，上班期间发现仪容仪表问题立即指正，检查对客礼仪礼貌的运用，让员工养成一种良好的习惯。

3、严抓站姿站位和服务意识，提高服务效率，针对服务人员在用餐高峰期的时候进行合理的调配，机动人员随时支援较忙的区域，其他人员各负其责，明确各自的工作内容，进行分工合作。

4、提倡效率服务，要求员工只要有客人需要服务的立即进行为客人服务。5、在服务质量方面加大了管理力度，要求服务人员每餐勤更换骨碟，多添茶添水，本人也严格要求自己在完成工作安排的同时查看服务员的服务情况，增加巡台的次数，及时补台，遇到比较重要的客人，我也会协助服务员做好餐中的服务工作，交待好重要事项，及时的送果盘。

6、我认为领班的工作是每天都应该与员工生活在一起，多沟通交流，不管在上班还是下班都要起到带头作用，学会观察员工的精神面貌、心理动态、及时的关心员工。对犯错误的员工根据酒店制度做出相应的处罚，并对其做心理疏导工作。对于表现优秀的员工，给予精神和物质的表扬，让其不断进步。想办法让大家的工作热情都高涨起来。在做管理员期间，我学会了很多东西，懂得了承担责任，独立思考问题，掌握了正确的处理客诉的方协，学会协调和安排员工的工作，在带领员工进步的同时，自身也得到了极大的锻炼。二、在卫生方面：

1、在酒店的卫生大检查中，我们大厅出现了很多问题，我也深刻的认识到了管理上的漏洞，首先是我对员工的卫生要求不高，检查力度不够，其次是带头引导不够，我重新对以前的卫生标准进行了学习，制定了详细的周计划卫生跟月计划卫生，各卫生区域责任人明确到位，对不合格的及时进行整改，保证酒店的复查合格，把严格的卫生标准贯彻到日常工作中。我们会定期进行彻底的清理，保持一个良好的卫生状况，给客人一个舒适的用餐环境。

2、节能减耗方面，我们一直强调低值易耗品的回收，并跟踪落实。客到开空调，客走第一时间关灯、关空调。三、我工作中存在一些问题：

1、容易将个人情绪带到工作中，高兴时热情周到，不高兴时有所怠慢，以后在工作中尽可能克服这种情况，在思想中真正树起：顾客就是上帝的意识。

2、在工作的过程中不够细节化，工作安排不合理，工作较多的情况下，主次不是很分明。3、各区域之间欠缺沟通，常常是出了事以后才发现问题的存在。4、班前例会互动环节不多，减少了生气和活力5、大厅公共区域的清洁卫生有待进一步的提高。6、大厅员工的服务规范及技巧需要进一步加强。

7、交接班时由于考虑不周，认为小问题不须特意交接清楚，致使这样那样的问题发生，小事易造成大错，今后一定严加防范，以免出错。四、201*年的展望，我的计划是：1、认真做好每一天的每一项工作。

2、细化服务措施，提高客人的满意度。3、加强教育培训，强化员工的素质。4、提高服务效率，做好日常卫生。

5、将酒店发生的案例整理好，仔细总结分析，然后跟员工一起学习，分享服务经验，激发思想，减少客人投诉的几率。

6、听从主管、经理的工作安排，并认真做好各项工作，及时汇报。

7、注重员工的成长，时刻关注员工的心态，要求保持良好的工作状态，不定期组织员工进行学习，发现不足之处及时弥补，每月定期找员工谈心做思想工作，了解他们近期的工作情况从中发现问题解决问题。

餐饮部：赵楠201*年1月10日

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